Thank you for choosing LACEY LIGHT LLC! We are committed to providing high-quality products and exceptional customer service. If you are not satisfied with your lingerie purchase or encounter any quality issues, our Refund and Return Policy is here to assist you. Please read the following refund terms carefully.

1. Return Conditions
   Unused Items: All returned items must be in an unused, unworn, and unwashed condition, retaining their original packaging and all tags.
   Quality Issues: If the item you receive has quality issues (such as damage, stains, defects, etc.), you are entitled to request a return or an exchange.
   Incorrect Size: If the item you purchased does not fit properly, you may request an exchange; however, please ensure the item remains unused and in its original packaging.
2. Return Process
   Submit a Return Request: Please submit your return request via our customer service email (clair@laceylight.shop). Include your order number, item details, reason for the return, and photos of the item (if the item has quality issues).
   Return Confirmation: Upon receiving your return request, we will verify that the return conditions are met and provide you with the return shipping address along with detailed return instructions.
   Ship Back the Item: Please ship the returned item to the return address we provide. Ensure the item is securely packaged and include your order number or return authorization slip.
   Refund Processing: Once we receive the returned item and confirm that it meets the return conditions, we will process your refund within 7 business days. The refund will be issued back to your original payment account.
3. Exchange Policy
   If the item you receive has quality issues or does not fit properly, you may choose to exchange it. The item being exchanged must remain in an unused, unworn, and original-packaging condition.
   The replacement item will be shipped out within 7 business days after we receive the returned item. If the item you requested for exchange is out of stock, we will notify you and offer you a refund option instead.
4. Refund Processing Time
   We will complete the refund process within 7 business days after confirming the return and receiving the item. The refund will be issued via your original payment method.
   Please note that processing times by banks or payment platforms may affect when the refund appears in your account; this typically takes 3–5 business days.
5. Return Address
   Please ship returned items to the following address: 15410 LA PAZ DR APT K3, VICTORVILLE, CA 92395
6. Non-Returnable Items
   The following items are not eligible for return or refund:
   Intimate Apparel: Once worn or used, these items cannot be returned or exchanged, unless the product itself has a quality defect.
7. Shipping Costs
   If a return is initiated due to a product quality issue, we will cover the return shipping costs.
   If a return is initiated for personal reasons (e.g., incorrect size), the customer is responsible for the return shipping costs.
8. Additional Notes on Returns and Refunds
   Please ensure that your return request is submitted and the item is shipped back within 30 days. Return requests submitted after 30 days will not be accepted.
   We recommend using a trackable shipping method to return items to ensure safe delivery and allow for package tracking.

We strive to provide you with prompt and satisfactory service. Thank you for your support and trust in LACEY LIGHT LLC!