Thank you for choosing LACEY LIGHT LLC! To ensure your shopping experience is as smooth as possible, we have compiled a list of frequently asked questions and answers below. If you have any questions or concerns, please refer to the following terms or feel free to contact our customer service team at any time.

1. What should I do if the item I received is defective?
   If the item you received has quality issues or other defects (such as damage, stains, incorrect sizing, etc.), please contact us within 7 days of receipt. Please provide your relevant order number and photos of the defective item. We will be happy to assist you with a return or exchange.
2. How do I return or exchange an item?
   If you are not satisfied with your purchase or if the item is defective, you may request a return or exchange within 30 days of receipt, in accordance with our Return Policy. Please ensure that the item remains unused and that you retain the original packaging. To initiate a return, please submit a request via our customer service email at clair@laceylight.shop; we will then provide you with the return address and detailed instructions.
3. What condition must the item be in for a return?
   All returned items must be in an unused, unwashed, and unworn condition, and must retain their original packaging and all attached tags. We cannot accept returns for items that have been opened, worn, or washed.
4. What should I do if my item is lost or does not arrive on time?
   If you do not receive your item within the expected shipping timeframe, please first check your shipping tracking information to verify the package’s status. If the tracking status has not updated or indicates that the package is lost, please contact our customer service team immediately. We will work with the shipping carrier to help you track your package and provide an appropriate resolution.
5. How can I modify my order?
   Once an order has been paid for and confirmed, we begin processing it immediately; therefore, we are generally unable to modify orders. If you need to make changes to your order, please contact our customer support team as soon as possible so that we may attempt to make the necessary adjustments before your order is shipped.
6. How can I cancel my order?
   Due to our rapid order processing speed, you cannot directly cancel an order once it has been confirmed and paid for. If you need to cancel an order, please contact our customer service team via email or phone as soon as possible, and we will do our best to assist you. However, please note that once an order has been shipped, it can no longer be canceled.
7. What should I do if I forgot to enter a promo code or discount code? If you forget to enter a promo code or discount code at checkout, please contact our customer service team as soon as possible. If your order has not yet shipped, we can attempt to adjust your order and recalculate the discount for you. However, once an order has shipped, we are unable to apply any further adjustments regarding discount codes.
8. Why did my payment fail?
   Payment failures can occur for various reasons, including incorrect credit card information, insufficient account balance, or technical issues with the payment platform. Please ensure that the information you have entered is accurate and that your account has a sufficient balance. If the issue persists, please contact the customer support for your payment platform or try using an alternative payment method.

LACEY LIGHT LLC is always committed to providing you with the best possible shopping experience. If you have any concerns or questions, please do not hesitate to contact our customer service team; we are dedicated to assisting you.